Shanxi ISO recognized AAA credit recognized five-star after-sales qualification service handling

  1、 What is the ISO three system?
ISO three system recognition is also called three standard system recognition or three standard integration
It mainly refers to the three system management specifications of ISO9001 quality management system, ISO14001 environmental management system and iso45001 occupational health and safety management system
The standards of these three systems are applicable to all walks of life
Enterprises can voluntarily apply for ISO three system recognition

ISO9001 quality management system: it is mainly aimed at the establishment of enterprise quality management system
It is also a common way for countries to evaluate and supervise the quality of products and enterprises, which can stabilize the service quality and reduce customer complaints

ISO14001 environmental management system: it is mainly aimed at the environmental management system standard recognition of the enterprise's production environment, sewage discharge, energy conservation and environmental protection
Passing this recognition is equivalent to obtaining a & ldquo; Environmental protection and green traffic & rdquo;, Save energy and resources, so as to reduce enterprise costs

Iso45001 occupational health and safety management system: it is mainly aimed at the health and safety of employees in the enterprise, which can reduce industrial accidents, eliminate occupational disease hazards, improve working conditions, reduce enterprise losses and mobilize the enthusiasm of employees
The recognition of the enterprise through this system shows that the enterprise has good norms in employee safety management level and risk management

2、 Introduction to AAA credit rating recognition of enterprises
The categories of enterprise credit books include: enterprise credit AAA grade 1, enterprise credit AAA grade 1, quality service integrity AAA unit, contract abiding and trustworthy AAA credit enterprise, integrity management demonstration 1 model AAA unit, quality abiding and trustworthy AAA unit, service abiding and trustworthy AAA enterprise, Chinese integrity enterprise, Chinese integrity manager and enterprise credit rating report

AAA credit enterprises are rated objectively and impartially by recognized recognition institutions
Through the comprehensive scoring and evaluation of the external factors, financial indicators, business conditions and market anti risk ability of enterprises and institutions, the enterprise credit evaluation is carried out, which has gold content

After handling, China Bidding and investment No
1 bidding network and the national enterprise credit evaluation and publicity platform will be publicized on both networks

3、 Enterprises recognize benefits
The AAA credit rating of enterprises is recognized as a reliable channel for enterprises to obtain support, investment and investment
Enterprise AAA credit rating is an indispensable honor to measure the enterprise's performance ability, bid 11 reputation, comprehensive strength and competitiveness
AAA credit rating of enterprises is the qualification for enterprises to gain insight into the inevitable trend of social and economic development, improve modern management and move towards internationalization
AAA credit rating of enterprises is an intangible asset for enterprises to improve operation and management, strengthen credit management system and improve enterprise risk control
Enterprise AAA credit rating recognition is a credit endorsement for enterprises to increase cooperation, credit sales and contract risk prevention in business activities

4、 What is after-sales service?
The after-sales service certification is issued by the Ministry of Commerce and is the first industry wide service certification approved in China
Shenzhen Fangyuan Shengshi, an accreditation consulting institution, is an accreditation institution authorized by the Ministry of Commerce and approved by the accreditation Regulatory Commission
In short, a neutral and authoritative third-party consulting organization reviews the after-sales service ability of the enterprise and evaluates the service level

5、 How is the recognition process?
During the review, the certification body conducted strict assessment on the sales, damage repair, technical support, installation and maintenance, complaint handling and management system of the company's full range of products in strict accordance with the standard commodity after-sales service evaluation system, by means of on-site review, secret customer visit and secret experience, so as to understand the most real operation state of the enterprise
After the preliminary review, the expert review committee (composed of staff of relevant government agencies and experts and scholars) will conduct a secondary evaluation
It can be said that the after-sales service is a comprehensive, strict and fair review of the after-sales service of the enterprise according to the standards

6、 & ldquo; Five star after-sales service & rdquo; What does it mean?
Five star is the highest rating recognized by after-sales service
The enterprise that can win this title means that the enterprise has been recognized and affirmed by experts in the field of after-sales service, met the higher requirements of standards and achieved a leading position in the industry
It is also a spur for enterprises to continue to improve services and provide customers with a better experience

7、 Why should enterprises do after-sales service?
1
We can improve the service awareness of enterprise personnel, improve their service ability, and then improve the service level through commodity after-sales recognition, and finally improve the efficiency of the enterprise by enhancing customer satisfaction;
2
The certificate is issued by a third-party certification body approved by CNCA
The credibility of the certificate is easier to be recognized by customers and achieve the purpose of enterprise publicity;
3
At present, the recognition of after-sales service of goods has begun to serve as the threshold for government acceptance, involving large-scale project bidding, government procurement, government quality award selection, etc
early recognition takes the lead in participating in the above activities;
4
Ordinary competitors generally only have ISO9001, which can only explain their products
The quality is good, but it is difficult to know whether their after-sales service is good
Getting the commodity after-sales service book can better show the ability of the enterprise in the competition

8、 Purpose and benefits of ISO three system recognition
1
Improve the internal management level of the enterprise and reduce various risks of the enterprise
When recognizing the ISO three systems, enterprises need to establish an effective mechanism of active self-improvement and continuous improvement, and actively and timely find the problems existing in management through the unique daily monitoring and measurement, annual audit and management review of the management system, so as to realize the mechanism of continuous improvement, effectively improve the internal management level of enterprises and reduce enterprise risks

2
Strengthen enterprise quality management and improve enterprise efficiency
This is a medium to show the public a good image and social responsibility
Enterprises implement and pass the ISO three systems
After a certain amount of capital investment, enterprises will get rich returns, which will not only benefit the society, but also produce real economic benefits

3
Increasing the comprehensive competitive strength of enterprises is an important symbol of modern management
Enterprise management is also the basis of enterprise operation
A modern enterprise needs to establish a systematic, open and efficient management system, and include every part and employee of the enterprise into the system
The implementation of ISO three systems is not only the demand of market environment, but also the need of enterprise operation standardization and standardization

4
The management system is in line with international standards, breaking trade barriers and entering the international market
Because the ISO three systems are recognized as the standards of the international system, for enterprises that want to enter the international market, companies that pass the three systems have been recognized in terms of product quality, environmental management and health and safety, and can stand a foothold in the international market

5
Threshold and bonus items of many domestic bidding projects
With the needs of the market competition situation at home and abroad, more and more enterprises implement the ISO three system certification, and more and more bidding project pages need to have relevant qualifications
Enterprises without the ISO three system certification are almost unable to win the bid